FAQs
Shipping and Deliveries
What are the delivery times?
Our standard shipping takes 3-5 business days. Express delivery is available upon request.
Do you ship internationally?
Yes, we ship worldwide with premium couriers, guaranteeing complete package tracking.
Can I change the delivery address after ordering?
You can contact our customer service within 24 hours of purchase.
How are the products packaged?
Each garment is delivered in elegant, protective packaging, designed to preserve its sartorial quality.
Payments
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. All transactions are secure and encrypted.
Is it possible to pay in installments?
We offer payment plans upon request for select orders; contact customer service for more information.
Is the payment secure?
All transactions are handled through secure gateways and certified according to PCI DSS standards.
Returns and Exchanges
Can I return a product?
We accept returns within 14 days of receiving the item, as long as the product is in its original condition and with the packaging intact.
Can I change size?
Yes, exchanges are possible by contacting our customer service. Availability is subject to current stock.
Who covers the return costs?
For international customers, return shipping costs are the responsibility of the customer; in Italy, we offer free returns for eligible orders.
Product care
How should I wash leather shirts and jackets?
Always follow the care labels. For leather, we recommend professional dry cleaning and storage in ventilated cabinets.
How to maintain the shape of tailored garments?
Use suitable hangers and store items away from direct light and humidity.
About the brand
What is the inspiration behind The Neapolitan Jacket?
Our tailoring is born from Neapolitan heritage reinterpreted in a contemporary key, with attention to quality and detail.
Are the jackets and shirts handmade?
Each piece combines traditional artisanal methods and contemporary tailoring to ensure fit and comfort.
Are there limited collections?
Yes, some capsules, such as the Leather Collection 26 , are numbered limited editions, designed for collectors and enthusiasts.